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Strategic Service Management: Centralized vs Decentralized approach in enterprise operations

Which services should be centrally managed and which ones should be delegated to application teams is an important consideration. At the centralized level, fostering a culture of accountability and efficient resource utilization across different organizational layers is crucial.

At the enterprise level, certain services should be centrally provided, including access and permissions management, reporting, cost control and optimization, security status monitoring, event auditing, resource inventory management, automation, establishment of a centralized automation service catalog, and infrastructure optimization.

Simultaneously, to ensure optimal performance of each service, application teams should be incentivized to make specific changes within their responsibility scope. This could involve implementing proper tagging strategies, configuring monthly expense quotas, or addressing identified security issues.

It's worth noting that transitioning from theoretical understanding of Maestro to practical application is straightforward. For a firsthand experience, more information about Maestro, and answers to specific business-related queries, feel free to request a demo on the Maestro website!
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